Seamless Digital Transformation: How Pan Emirates Optimised Retail Operations with Infor ERP  

About The Company 

With a legacy that dates back to 1992, Pan Home is one of the region’s leading brands in home furnishing and interior design solutions. Successfully operating 23 showrooms in the GCC, the homegrown brand has established a strong online and offline presence in the market. Through their indoor and outdoor furnishing collections, Pan Home aims to inspire customers to reimagine and recreate their dream homes. Their comprehensive collection of furniture and home decor includes handpicked products from across the globe, catering to the ever-evolving needs and tastes of their customers. 

Requirement 

• Coordinating a phased ERP rollout across critical business areas — Purchase, Finance, Manufacturing, and CRM — without disrupting ongoing operations. 
• Managing functional customization constraints to reduce system complexity while ensuring flexibility for future business changes. 
• Handling report/dashboard development bottlenecks under strict timelines using Infor’s limited extensibility options. 
• Executing complex data migration from legacy systems with minimal downtime and zero data loss. 
• Overcoming user adoption challenges through targeted key user training amidst busy operational schedules. 

Solutions Implemented 

• Executed Infor ERP LN implementation in three structured phases with minimal disruption to day-to-day operations. 
• Delivered targeted functional enhancements and custom reports using Infor extensibility tools. 
• Ensured seamless data migration, validating 100% accuracy before go-live. 
• Conducted focused key user training and deployed a scalable post-go-live support model. 
• Developed an integrated hand-held mobility solution in collaboration with Pan Emirates IT team, enhancing in-store shopping experience. 
• Implemented a route planning solution for warehouse operations, integrating Infor CSIE with Infor WMS and MS RMS (POS). 
• Successfully upgraded Baan IV to Infor CSIEFP 7, ensuring business continuity with enhanced system capabilities. 

Current Status 

Currently on active support and optimising integration with Retail Operations and E commerce portal.