We have been using Infor ERP (Various versions) for the last 10 years for our Operations and though there have been many changes in the company structure at a Global level, local support and services from Infor and ITW team especially Ram who has remained with us as a business partner supporting us all these years has really helped us to stabilize and optimize the solution with a low TCO without any major issues or need for frequent upgrades till date.

We have been using Infor Baan solutions for the last 12+ years or so for our Retail operations during which time we have grown from few shops to become one of the major Consumer Goods Retailer across GCC. Infor and BaanLN has remained steadfast with us as our preferred ERP solution all along with stable support and excellent services from local partners like ITWARE with Ram who have been part of our technology progress with value add solutions like Retail and Hand-held automation and have worked very closely as a team rather than just as a support and service provider.

ITWare LLC, Dubai is one of our long time IT partners who have been working with us with our ERP as well as our strategic Technology initiatives over the last decade or so. More than just being a Vendor only working on specific projects and solutions, We look to Ram and ITWare more as a business partner who will work with us on these initiatives to optimize our investments in Technology and to provide us with the right inputs which would help us in arriving at the best decision possible while choosing and implementing mission critical IT solutions for our business.

We are one of the long-time Infor customers in the Region using Infor Enterprise LN as our Strategic IT solution for more than 2 decades with regular upgrades and add on solutions fully integrated to serve our business requirements and growth. ITWare LLC, Dubai, UAE is one of our reliable vendors who have been working very closely with us for close to a decade and supporting us where needed with right resources and inputs to our in-house IT team. We do look forward to our continuing relationship with ITWare as a strategic IT partner in the long run and value their inputs while moving ahead with our upcoming project initiatives to meet our business requirements.

 We have been using Infor ERP for the last 12 years for our Manufacturing, Warehouse and Finance operations and the solution has stabilized with no major issues and hence we are looking at the new versions of Infor for optimization and upgrades in the days ahead. Mr. Ram and ITWare have been with our Account for more than 10 years in various capacities implementing, supporting and servicing our Enterprise solution requirements and we are quite happy with Infor’s Global support as well local support all these years since they are always available just a phone call away for solving our functional issues or coming down to visit us when really needed.

Happy to note that ITWare team from Dubai, UAE along with its offshore technology partners Blue Chip Computer Consultants and Infor Hospitality ME team worked closely with us to successfully complete the Infor Cloud Suite Industrial solution (Infor CSI on AWS MT cloud) along with Infor OS for workflows and alerts, which is now being used by our entire procurement and logistics unit to cater to the operations for the FIFA WC hospitality supply chain related activities.

Given the short timelines and the stakeholder requirements, it was a challenging project for all of us, but ITWare consulting teams, especially one of the senior Lead Consultants, Ravikumar, worked very closely with our team and Infor teams to ensure that the project was completed on time. Hopefully, we look forward to working with this team again for support and other Infor projects.

Wishing Infor and ITWare team the very best.