Driving Operational Excellence: How Landmark Hospitality Group Optimised Guest Experiences with Infor ERP
About The Company
Landmark Hospitality Group is a division of the Landmark Group, one of the largest retail and hospitality conglomerates in the Middle East and India. Based in the UAE, the hospitality arm is committed to delivering memorable guest experiences through innovation and excellence in service.
The group operates a diverse portfolio of restaurants, cafés, spas, wellness centers, and leisure outlets across the region. Its focus spans casual and fine dining, wellness and spa services, and lifestyle experiences, catering to a wide range of customers in the UAE and beyond.
Requirement
- Required fine-tuning of key supply chain and asset management functionalities post initial implementation.
- Expansion of the system across four units introduced additional development needs and territory-specific rollouts.
- Frequent change requests became necessary to align the ERP with evolving business processes.
- Needed continuous consultant support to ensure effective adoption and process alignment.
Solutions Implemented
- Automated end-to-end supply chain processes.
- Enabled full asset lifecycle management across five entities.
- Optimized the Infor XI tech stack with targeted enhancements.
- Integrated the system with Oracle EBS and multiple third-party legacy systems.
Current Status
On Post go live support for Infor CSI(SyteLine) over last 5 years on prem and currently expanding with new features for Territory rollout and workflows for process controls.
